Terms and Conditions

Last updated: 10/10/2025
Company: Tipply LTD
Registered in: England & Wales
Trading Name: Tipply

These Terms & Conditions apply to individuals and businesses (“Cleaners”) who register on Tipply to purchase and receive customer leads.

1. Registration & Eligibility

You must provide accurate business and contact details.

Tipply reserves the right to approve, suspend, or terminate any Cleaner account.

2. Lead Purchase & Credit System

Leads are purchased using credits.

Credits are bought in advance via the platform.

Each lead may be sold up to three times at tiered pricing:

  • 1st purchase: £3
  • 2nd purchase: £2
  • 3rd purchase: £1

Once purchased, the Job Poster’s details are made available to the Cleaner.

3. Credit Validity & Refunds

Credits do not expire.

Credits are non-refundable, except for:

  • Invalid or non-functional contact details
  • Fraudulent or clearly incorrect lead information

Refund requests must be made via email to: admin@cleantrades.co.uk

4. Use of Leads

Leads must only be used for the purpose of offering cleaning services.

Sharing, reselling, or misusing lead data is prohibited.

You must comply with GDPR and privacy laws when contacting Job Posters.

5. No Guarantee of Work

Purchasing a lead does not guarantee a job, response, or contract. Tipply is not responsible if the Job Poster declines contact or hires another provider.

6. Independent Relationship

Cleaners operate as independent businesses. Tipply does not:

  • Employ Cleaners
  • Set their prices
  • Manage their services
  • Enter into contracts on their behalf

7. Conduct Requirements

Cleaners must:

  • Communicate professionally
  • Honour laws and regulations
  • Provide honest quotations
  • Avoid harassment, spam, or misleading claims

Tipply may suspend or terminate accounts breaching these terms.

8. Liability

Tipply accepts no liability for:

  • Loss of business
  • Unsuccessful leads
  • Customer disputes
  • Service quality issues

Cleaners are solely responsible for contracts and work carried out.

9. Account Suspension or Termination

Tipply may restrict or terminate access if:

  • Lead misuse is detected
  • Refund abuse occurs
  • False business details are provided
  • Complaints are upheld

Unused credits remain subject to the refund terms above.

10. Changes to Terms

Tipply may update these Terms at any time. Continued use of the platform and purchase of leads indicates acceptance of the updated Terms.