Privacy Policy

Company details

Tipply Ltd

Introduction & scope

Tipply Ltd ("Tipply", "we", "us", "our") provides an online platform that connects people seeking window and outdoor cleaning services ("Job Posters") with registered cleaning businesses and sole traders ("Cleaners"). This Privacy Policy explains how we collect, use, store and disclose personal information for all users of our platform.

Applies to: Job Posters, Cleaners, site visitors and registered users.

Personal data we collect

We may collect and process the following categories of personal information:

Identity & contact: name, business name, email address, phone number.
Address & job details: postal address, postcode, property details, service requests.
Account data: username, password hashes, profile information, service preferences.
Payment data: payments are processed by Stripe; we may store payment references, transaction IDs and the last four digits of payment cards when necessary, but we do not store full card details. Stripe is the data processor for payments.
Usage & technical: IP address, device and browser information, cookies, log files and analytics data.
Communications: messages between Job Posters and Cleaners, support enquiries and related metadata.

How we collect data

Directly from you when you create an account, post a job, buy credits, or contact support.
Automatically when you use our site (cookies, analytics, server logs).
From third parties such as Stripe (payment confirmations) and public business directories (for Cleaner verification, where applicable).

Legal basis for processing (UK GDPR)

We rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing required to provide our services (e.g. delivering leads to Cleaners, processing payments).
Legitimate interests: for platform security, preventing fraud, improving services and sending transactional communications.
Consent: where you have expressly consented (e.g. marketing emails); you may withdraw consent at any time.
Legal obligations: where required by law (e.g. responding to lawful requests from authorities).

How we use personal data

We use data for purposes including (but not limited to):

Operating, maintaining and improving the platform and user experience.
Matching Job Posters with Cleaners and delivering purchased leads.
Processing purchases, credits and refunds via Stripe.
Communicating with you about job requests, account updates, support and legal notices.
Detecting, preventing and investigating fraud and other misuse.
Analytics and aggregated reporting to improve the service.

Sharing and disclosure

We may share personal data with:

Registered Cleaners: when a Cleaner purchases a lead we provide the Job Poster’s contact and job details for the purpose of quoting or arranging services.
Payment processors: Stripe for payment processing and fraud checks.
Service providers: analytics, email delivery, hosting, and support providers acting as processors under contract.
Law enforcement or regulators: when required by law or to protect rights and safety.

We do not sell your personal data to third parties for direct marketing purposes.

International transfers

Some service providers (including Stripe and cloud hosts) may process data outside the UK. Where transfers occur we will ensure appropriate safeguards such as standard contractual clauses, an adequacy decision, or other lawful transfer mechanisms.

Cookies and tracking

We use cookies and similar technologies for site functionality, analytics and advertising. You can control cookie preferences through your browser settings. Our cookies fall into categories:

Essential: required for platform operation (session, authentication).
Performance & analytics: usage statistics to improve the service.
Functional: preferences and UI choices.
Advertising: optional; used for marketing when consent is given.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements. Retention periods vary:

Account information: retained while the account is active and for a reasonable period after deactivation.
Transaction records: retained to satisfy tax and accounting obligations (typically 6–7 years).
Job and lead data: retained to support dispute resolution and analytics (period depends on business needs).

Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse and alteration. Examples include secure connections (TLS), access controls and routine security reviews. However, no internet service is completely secure; please contact us immediately if you suspect any breach.

Your rights

Under UK GDPR you may have the right to:

Access the personal data we hold about you.
Request correction of incorrect or incomplete data.
Request erasure of your data (in certain circumstances).
Request restriction of processing or object to processing based on legitimate interests.
Request portability of your data in a commonly used machine-readable format.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at admin@cleantrades.co.uk. We may ask for information to confirm your identity before fulfilling requests.

Complaints

If you are unhappy with how we process your data you may contact us atadmin@cleantrades.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner's Office (ICO): ico.org.uk

Children

Our services are not aimed at children under 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact admin@cleantrades.co.uk.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Effective date" at the top. Continued use of our services after changes indicates acceptance of the revised policy.

How to contact us

If you have questions about this policy or want to exercise your data rights, please contact:

Email: admin@cleantrades.co.uk

Legal note

This Privacy Policy is provided for informational purposes and does not constitute legal advice. For legal questions specific to your circumstances, we recommend consulting a qualified solicitor or data protection expert.